Appointments

Patient Notice – if you or someone you have been in contact with in the last 14 days are showing symptoms of coronavirus, DO NOT come into the surgery, Call 111, stay indoors and avoid close contact with other people.

Extended Hours

GP and HCA appointments are available in our extended hours clinic on a Monday evening

Making an Appointment

To see a Doctor or Nurse please:

  • Book an appointment online (Only doctors appointments can be requested using this service)
  • Book Appointment through our Consulting Room
  • Book an appointment at Reception -You can call into the surgery and book at Reception.

We appreciate your right to confidentiality. However if you give the receptionist a brief outline of your problem she will be able to offer you an appropriate appointment or arrange for telephone advice.

Please do not ask for appointments for simple viral infections unless symptoms are severe or persistent.

Each appointment is 10 minutes long; if you have a problem that you feel would take longer than a normal appointment please mention this when booking.

Routine appointments are usually available within a couple of days. You will always be able to see a doctor but it may not always be possible for you to see the doctor of your first choice at the time of your choice.

Patients needing to be seen urgently may be asked to come at the end of surgery, but should be prepared to wait.

It is not up to the reception staff to decide whether you will be seen if you arrive late. If you are more than 10 minutes late for your appointment, it will be at the doctor’s discretion whether you will be seen or not. Please note that you may be asked to re-book.

Cancellations

If you can’t keep your appointment, please let us know as soon as possible, either by telephoning the practice or cancelling an appointment online so that we can make the appointment available to another patient.

Patients who persistently fail to attend booked appointments without explanation may be removed from the practice list.

Test Results

If you have been advised to ring for the result of a test, please telephone after 11.00 as the telephone lines are normally very busy between 08:30 – 11:00.

All patient records on file or on the computer are confidential. In order to maintain confidentiality, laboratory and X-ray results will only be given to the patient themselves, or to parents of minors if appropriate.

Telephone Enquiries

Interrupting the doctors during surgeries can be very disruptive. It would be a great help to the doctors if you do have a query to give as much information as possible to the reception staff and they can obtain the necessary information from the doctor when surgery is finished.

If you feel, however, that your query can only be answered by discussion with either a doctor or nurse, you may be asked to ring back at an appropriate time. Alternatively, the receptionist may take your telephone number (landline as a priority) so that the doctor/nurse can ring you.

Out-Of-Hours Arrangements

The deputising service is staffed by doctors who are fully qualified.  If you need EMERGENCY attention outside surgery hours, please ring the surgery telephone number on 0121 353 2586. Have a pen and paper ready – you will be given a number to ring for advice or urgent attention. Patients are reminded that this service is for emergencies only. It is not appropriate for patients to use the service for general advice, holiday advice or minor illnesses that can wait until the surgery re-opens or for repeat prescriptions (please ensure you have an adequate supply of your medication, especially for over the weekend or during holiday periods).