Our site manager, Katie Russell, is responsible for the day-to-day management of the practice. She will be pleased to receive any comments you wish to make about our services.
The reception staff are here to help with your enquiries, make appointments, take messages, deal with repeat prescription requests and give patients test results when the doctor has seen and approved them. They also take requests for home visits and will need to ask for details of your condition in order to assess the degree of urgency. Such information is dealt with in complete confidence.
The practice secretary deals with all correspondence generated by the practice including NHS and private referrals and insurance company reports. If you are booking a private appointment, please allow at least three working days’ notice for private referral letters.
The administration staff are responsible for all administration tasks, including new patient registrations, clinical data input, scanning of documents into patient notes, insurance reports and appointment schedules. All information is dealt with in complete confidence.